Need a hand?
Write to us about the app, your account or a journal that doesn’t look right.
[email protected]A few quick answers
- Does my journal sync automatically?
- No. It stays on your device while you’re signed out. Cloud sync needs a supported account sign-in and an active PlateKin Pro subscription. Sign-in alone does not upload the journal.
- Can I use PlateKin without an account?
- Yes. Sign-in is optional. Your journal remains local to that device, with no guest cloud backup.
- How do I manage or restore a subscription?
- Your app-store account settings manage billing and cancellation. To restore an existing purchase, use Restore Purchases in PlateKin’s subscription screen.
- Can PlateKin tell me if my child is getting enough nutrition?
- No. PlateKin helps you record meals and notice foods in the journal. It does not assess nutrition or replace advice from your child’s healthcare professional.
- How can I ask for my cloud data to be deleted?
- Email us from the address connected to your PlateKin account and ask for a data deletion. We’ll confirm the request before removing account-associated cloud records.
Send us a note
Tell us what you were trying to do and what happened. You can include your app version and iOS version. Please leave out your child’s name, meal notes and photos.
Email PlateKin support